Service and Support

Simple things to try before calling your Bryant® dealer

If you have any trouble with your Bryant products or system, remember you can always call your Bryant dealer for help and service. Here are a few simple DIY things to try before calling your local Bryant dealer to your home for a service visit.

• Know where all of the units in your heating and cooling system are located.
• Perform basic troubleshooting tactics.
• Check your air filter. A dirty air filter is a common cause of problems.
• Write down the model numbers of all your products.
• Be ready to explain clearly what symptoms or problems you've had.
• Know how long ago your problem began.
• Make sure the system is accessible by the dealer. If there is something blocking any of your products, please remove it.
• If your system's products are in an attic or crawl space, please make it easily accessible.
• Lock pets in a separate room so they don't get in the way or get hurt.
• Make sure there's an adult (18 or over) home to legally allow entry to your home.
• Be prepared to answer the phone. Many technicians will call to confirm the appointment on their way.
• If you rent your home, make sure you have your landlord's permission to have your system serviced.
• If your heat pump or air conditioner is frozen, shut it off before the technician arrives so it's thawed and ready for service.
• Make available a file containing information on all prior services performed on your system.
• Be prepared to make a payment to the dealer.